Shareloom is built so both hirers and lenders feel protected at every step. Here's how we do it.
Every Shareloom account is email-verified before a listing or booking can be made. Hirers and lenders can see each other's review history before confirming a hire — so you always know who you're dealing with.
A lender can set a security bond on a listing. It's charged with the hire at checkout and held by Shareloom — never by the lender. It's refunded to the hirer within 3 days of the return unless the lender reports a problem, and then Shareloom reviews it and decides. Nothing moves without that decision.
All payments on Shareloom are processed through Stripe — the same infrastructure used by Amazon, Airbnb, and thousands of other platforms. Card details are never stored on Shareloom servers.
If a hire doesn't go to plan, our support team steps in. We review both sides, examine condition photos, and help reach a fair outcome. While a report is reviewed the bond stays held by Shareloom, and it moves only on Shareloom's decision.
Phone numbers and personal addresses are never shared publicly. All coordination between hirers and lenders happens through Shareloom's in-app messaging — your personal details stay private until you choose to share them.
After every completed hire, both sides can leave a public review. Reviews are mutual and anonymous until both are submitted — so neither party feels pressured. A consistent review history is the best signal of a trustworthy hirer or lender.
See the cancellation terms for every case, and how bonds and item damage are handled.
Our support team is here to help hirers and lenders resolve issues quickly and fairly.